Wednesday, 31 August 2011

Post Office Correctly Reclassifies Turkey as Not Part of Europe

Politicians deal in illusion. Insurers deal in reality.
As Turkey moves closer to the EU, the Post Office in Britain has deemed that the nation lies entirely beyond Europe. Last month, at the start of the school summer holidays, the Post Office moved the boundaries used for its travel insurance policies to exclude Turkey from European cover. Even the European part of Turkey, including Istanbul, is deemed as lying outside the Continent for insurance purposes.

A British woman who bought a policy for her package holiday in the resort of Kusadasi discovered she was not covered only when she was hospitalised. Rebecca Thomas, 22, a retail manager from Solihull, was admitted for treatment for a stomach complaint. But when she contacted the travel insurers, she was told her she was not covered. Her father, David Thomas, is paying the bill – currently standing at £1,400 – by credit card. Yesterday he said: "The Post Office are perfectly entitled to change their geographical coverage, but Turkey is such a big destination that they should make it absolutely clear on the website."

For travellers buying online, such as Rebecca Thomas, the change is revealed only by clicking on a small question mark icon on the Post Office's web page offering travel insurance quotes.

Last year, 2.7 million British citizens visited Turkey. Travel insurance policies covering European holidays have traditionally included it, as well as other nations bordering the Mediterranean. The Post Office followed this practice until 15 July, when it decided to exclude Turkey – together with Egypt. Travellers to these two countries who choose Post Office travel insurance must buy a "Rest of the World" policy, priced at £37 for a week – more than twice as much as the price for Europe.
Source: Independent

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